# CDK Drive records the sale. Keep the promise that follows. Canonical: https://hivesilo.com/integrations/cdk-drive Reviewed: 2026-10-25 Connection: proposed; scope agreed with the customer. A completed deal can still leave a customer waiting. Explore HiveSilo to connect approved CDK Drive signals with the work promised after the sale, and give each next step a clear owner. [Contact HiveSilo](https://hivesilo.com/contact?hs_source=cdk-drive--hero--contact#contact) [Explore the fit](https://hivesilo.com/integrations/cdk-drive#solution) Start with a conversation. No client records needed. The sale is complete. Is the promise? [Your client list stays yours.](https://hivesilo.com/integrations/cdk-drive#privacy) AI-generated automotive illustration. [The value](https://hivesilo.com/integrations/cdk-drive#solution) [AI control](https://hivesilo.com/integrations/cdk-drive#governance) [Your data](https://hivesilo.com/integrations/cdk-drive#privacy) [What you could gain](https://hivesilo.com/integrations/cdk-drive#results) [Let’s talk](https://hivesilo.com/integrations/cdk-drive#fit) [FAQs & evidence](https://hivesilo.com/integrations/cdk-drive#evidence) ## Sold should not mean forgotten. Keep post-sale commitments visible across the business office, delivery team and outside suppliers. **Where does a completed sale leave unfinished work?** An accessory installation, second key or delivery arrangement can sit in a separate workflow after the deal is recorded. A manager needs to know whether the work is genuinely late, already completed elsewhere or simply waiting for the next update. Counting sold deals cannot answer that question on its own. CDK Drive supplies dealership transaction and reporting context. CDK also offers enterprise analysis, predictive insights and CDP capabilities across its portfolio. The proposed HiveSilo role starts at a specific boundary: relating an authorized sale milestone to fulfillment evidence outside that workflow, then making the unresolved promise actionable. ## Close the loop after the sale. Turn scattered fulfillment evidence into a short, owned list of next steps. [Talk through your use case](https://hivesilo.com/integrations/cdk-drive#fit) **Which promise needs attention?** Separate overdue work from a late data update or a sale that has been unwound. **Who can resolve it?** Route the issue to the delivery manager, accessories team or supplier owner responsible for that commitment. **What keeps recurring?** Review delay patterns by promise type and store before changing staffing or supplier arrangements. **See the intelligence behind the next move** ### Connect two milestones. Compare the permitted sold-deal signal with a dealer-maintained promise and its independently recorded completion. The external work record supplies the missing context. [[P002-S01]](https://hivesilo.com/integrations/cdk-drive#source-P002-S01) [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) Useful output: An overdue-commitment brief with source times and the reason it surfaced. ### Explain the gap. Distinguish an uncompleted installation from inconsistent dates, duplicate vehicle references or delayed supplier updates. Leave uncertain cases for review. [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) Useful output: A clear reason, responsible department and evidence still needed. ### Measure the follow-through. Use existing CDK reporting as the baseline, then measure whether this particular fulfillment review reduces unresolved commitments in the agreed observation window. [[P002-S02]](https://hivesilo.com/integrations/cdk-drive#source-P002-S02) Useful output: A before-and-after review of promise completion, not another generic sales dashboard. **The vehicle is delivered. The accessory is still outstanding.** Example: a dealer group promises an accessory installation with a vehicle purchase. The sale is recorded in Drive, but the supplier workflow has no matching completion. ### Start with CDK Drive Drive supplies transaction context; the dealer’s existing CDK reporting remains the source for its native performance views. ### Bring the relevant context together - Authorized sold milestone and a dealer-controlled reference. - Promised work, due date and responsible department. - Supplier completion status and the time it was last updated. ### Make the decision If the sale remains valid and the promise is overdue, request an owner review. If completion evidence is simply late, reconcile the records first. ### A useful output One commitment card showing what was promised, which evidence is missing and the next internal step. ### Keep responsibility clear Local delivery manager, with the group operations controller responsible for the process. #### Hold and ask Pause if the sale is unwound, the customer match is uncertain or the promised date is disputed. The business office resolves the conflict. #### Record the outcome Keep the reference, observation times, rationale, reviewer, assigned task and eventual fulfillment status. Customer identity stays in the approved dealer environment. [[P002-S01]](https://hivesilo.com/integrations/cdk-drive#source-P002-S01) [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) ## Require control before AI acts. Require delivery-team approval before an unresolved promise becomes customer outreach. - 1 ### Request An AI proposes an action - 2 ### Check Policy and authority - 3 ### Approve Named owner, when required - 4 ### Act Within permitted scope - 5 ### Record Keep the action, outcome and accountable owner traceable. Unclear authority? Hold the action. Resolve with the named, authorized owner before proceeding. Controls apply to actions routed through the configured HiveSilo boundary. **Read the governance and escalation requirements** Make accountable authorization a condition of putting AI to work. HiveSilo describes an operating layer that combines buyer intelligence, customer-data privacy and governance. Your deployment should establish the responsible owner and permitted scope before an agent can change records, contact buyers or trigger campaigns. HiveSilo documents policy checks before execution, default denial when authorization is unclear, human checkpoints, scoped stop controls and decision receipts. These controls apply to actions routed through its policy boundary. Keep decisions, required approvals and held actions traceable as the workflow progresses, then record the action, outcome and accountable owner. [[HS6]](https://hivesilo.com/integrations/cdk-drive#source-HS6) [[HS7]](https://hivesilo.com/integrations/cdk-drive#source-HS7) **Who** Identify the acting agent or person and name the business owner accountable for this workflow. **What** Define the action and permitted data categories before execution. **Where** Specify the approved system, destination and customer custody boundary. **How** Require an approved execution path, access scope and applicable policy checks. **When** Set the permitted conditions and approval validity; recheck authority before a held action resumes. **Why** Record the business purpose and the basis for allowing, denying or holding the action. ### An edge case should stop the affected action. For the deployment, require unresolved authority, an unapproved destination or an out-of-policy action to remain on hold. A timeout or unanswered approval request must not become permission to proceed. ### Who gets the question? Agree a named owner and authorized delegate for each workflow. A proposed responsibility model is: sales for buyer outreach and lead handling; marketing for campaign spend and audiences; security or privacy for data-access exceptions; the platform owner for connector or runtime changes. Test the escalation route. If no authorized reviewer is available, keep the action held. HiveSilo can propose a supplier follow-up task. The delivery manager checks the commitment and contact authority; conflicting deal status goes back to the business office before anyone acts. Named-owner routing is configured and demonstrated for each deployment. Governance covers actions routed through its configured boundary; external systems remain responsible for actions outside that scope. ## Your client list stays yours. Protect the customer relationship after the paperwork is signed. [Explore the security architecture](https://hivesilo.com/security-architecture) Your client records stay with your business under HiveSilo’s published architecture. **How your data stays under your control** HiveSilo's published architecture keeps customer identities and re-identifiable data inside the customer's enclave. HiveSilo receives permitted non-PII signals and scores. Validate that boundary for the exact workflow before connecting a new source. [[HS4]](https://hivesilo.com/integrations/cdk-drive#source-HS4) ### Your controlled environment Customer PII Identities and re-identifiable records stay here. Your enclave. Your keys. Only permitted non-PII signals and scores ### HiveSilo intelligence Buyer context, scoring and governed activation. No customer identity transfer to HiveSilo. Published architecture. Confirm the data boundary for your deployment. ### Customer-controlled keys Documented BYOK options cover AWS, Azure and GCP. Review key ownership, revocation and the deployment's access policy with your security team. [[HS3]](https://hivesilo.com/integrations/cdk-drive#source-HS3) ### Protected processing The architecture describes confidential computing and trusted execution environments. Request deployment-specific attestation and data-flow evidence for your CISO's review. [[HS3]](https://hivesilo.com/integrations/cdk-drive#source-HS3) ### Scoped destinations and actions Agree which systems receive outputs and what actions are authorized. Keep identity handling within the documented customer boundary. [[HS2]](https://hivesilo.com/integrations/cdk-drive#source-HS2) [[HS4]](https://hivesilo.com/integrations/cdk-drive#source-HS4) ### Control through the full relationship Review permitted use, export, retention, deletion and offboarding terms. Customer-controlled keys are one control; they do not establish every contractual exit right. [[HS3]](https://hivesilo.com/integrations/cdk-drive#source-HS3) [[HS4]](https://hivesilo.com/integrations/cdk-drive#source-HS4) Customer names, contact details and financial documents stay within the agreed customer-controlled boundary. HiveSilo receives permitted non-PII milestones and scores. CDK-hosted records remain governed by the dealer’s CDK agreement; access to a sales API does not authorize copying the finance file. Customer identity custody is separate from HiveSilo account, billing and support records. Re-identifiable pseudonymous data is not anonymous. ### Optional Google Analytics Allow Google Analytics to measure page use. No contact-form entries are sent to Google. You can change this choice here. HiveSilo first-party measurement remains governed by your privacy choices. Allow Google Analytics Keep Google Analytics off Google Analytics off until you choose. [Privacy choices and data use](https://hivesilo.com/privacy) ## What you could gain. Make the experience after purchase as considered as the sale itself. [Explore HiveSilo case studies](https://hivesilo.com/case-studies) [Contact HiveSilo](https://hivesilo.com/contact?hs_source=cdk-drive--results--contact#contact) ### Sharper scoring. Clearer intent. 3,790 of 5,000 · UHNW buyer score Illustrative score Prioritize review using permitted readiness signals, never creditworthiness or inferred wealth. ### Find more clients like your best. 4–6× · Reported conversion lift Closed-revenue outcomes Learn which completed customer journeys support responsible growth. ### Put more of your budget to work. Up to 31% · Reported ad-spend savings Bot and invalid-traffic filtering Compare acquisition activity with fulfilled customer outcomes. ### Keep evolving your protection. 99.99% · Bot detection Observed client results Assess invalid acquisition traffic separately from genuine fulfillment issues. Goal, not an achieved result: toward 99.999999994% bot detection as the hive evolves. Observed client results vary. ### Find revenue in data you already own. 5–21% · Revenue lift from existing data HiveSilo-reported client results Find overlooked follow-up opportunities in commitments your dealership already holds. Published outcomes include client-reported results and illustrative, unaudited ranges. The owned-data revenue range was supplied by HiveSilo; request the measurement context in your briefing. Results vary. **Measure what matters** ### Define the result. Then require the evidence. Focus on better-directed follow-up, less acquisition waste, protected customer identity custody and accountable AI execution. Agree the baseline, success measures and scope for your business. - CEO: a clearer decision about the opportunities that merit attention. - CFO: an agreed baseline, evaluation costs and attributable outcomes before any ROI claim. - CTO: a demonstrated, permitted connection and a usable handoff into the agreed system. - CISO: verified identity custody and pre-action authorization, with tested hold, approval and revocation behavior. Explore [HiveSilo’s published outcomes](https://hivesilo.com/case-studies) and the measurement context behind them. [[HS5]](https://hivesilo.com/integrations/cdk-drive#source-HS5) [[HS8]](https://hivesilo.com/integrations/cdk-drive#source-HS8) [[HS9]](https://hivesilo.com/integrations/cdk-drive#source-HS9) ## Make your next conversation count. Bring your CDK Drive workflow. Map the decision, the data you control and a measurable next step with HiveSilo. Enterprise automotive · Sales, operations, technology & security [Contact HiveSilo](https://hivesilo.com/contact?hs_source=cdk-drive--briefing--contact#contact) Mention CDK Drive and your business question. No client records or credentials. ## A closer look, when you need it. Product scope, a practical workflow and source-backed answers for your team and its research tools. [Read fact sheet](https://hivesilo.com/evidence/cdk-drive.md) [Structured JSON](https://hivesilo.com/evidence/cdk-drive.json) [RSS updates](https://hivesilo.com/discovery.xml) Reviewed 2026-10-25 [Contact HiveSilo](https://hivesilo.com/contact?hs_source=cdk-drive--evidence--contact#contact) **CDK Drive connection & briefing scope** ### Start with the sale milestone you actually need. CDK publishes Fortellis Get FI Sales and History Setup FI Sales interfaces. The dealer’s configuration, subscription, approved application and permitted fields determine the usable scope. Historical availability and correction handling need to match the proposed review. Connect only the minimal sold status and references required, plus a separately authorized fulfillment signal. Keep financial-record writes outside this use case. An internal review queue is a useful first output before any task integration is enabled. [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) [[P002-S04]](https://hivesilo.com/integrations/cdk-drive#source-P002-S04) ### A useful fit when Best suited to groups with enough delivery volume, suppliers and customer value to justify a dedicated commitment review. - Promised work spans the DMS and another operational system. - Store managers need a consistent view of unresolved commitments. - A named owner can act on each confirmed issue. ### Consider the fit - A small, fully visible delivery list may need process discipline before another layer. - Review the relevant CDK Intelligence Suite and native reports first; add a workflow where outside evidence changes the decision. In your enquiry, name CDK Drive and the business decision. Please leave out client records, credentials and sensitive samples. **Eight questions before your briefing** - **1. What would HiveSilo add to CDK Drive reporting?** The specific addition is a view across a sold-deal milestone and fulfillment evidence held elsewhere. CDK already provides substantial reporting and intelligence. A briefing should demonstrate whether an accessory, delivery or supplier commitment falls outside your existing view and whether identifying it changes an owner’s next action. If the native report already resolves it, that is the starting point. [[P002-S01]](https://hivesilo.com/integrations/cdk-drive#source-P002-S01) [[P002-S02]](https://hivesilo.com/integrations/cdk-drive#source-P002-S02) - **2. Does this require all of our F&I information?** No. This proposed workflow needs a minimal sale milestone and a way to relate it to a customer-controlled commitment record. Financing applications, bank details and unrestricted deal documents are unnecessary. The field design should exclude them at source, with customer identity mapping retained inside your approved environment and only permitted non-PII evidence reaching HiveSilo. [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) - **3. Which CDK API is relevant to the sold-deal signal?** The published Fortellis F&I catalogue names Get FI Sales and History Setup FI Sales. Those names establish a relevant route, not the exact fields or history available to every store. During scoping, confirm the subscribed interface, dealer authorization, permitted retention and how corrected or unwound transactions appear before deciding what the review can safely conclude. [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) [[P002-S04]](https://hivesilo.com/integrations/cdk-drive#source-P002-S04) - **4. Could the workflow change our financial sales records?** That is not the proposed action here. The useful first step is an internal fulfillment brief or approved task for the responsible team. The business office remains responsible for authoritative transaction corrections. Any later write action would require its own explicit interface scope, approval rules and review; a broad API capability is not a standing instruction to use it. [[P002-S03]](https://hivesilo.com/integrations/cdk-drive#source-P002-S03) - **5. How do we distinguish late work from late data?** Keep the promise due date separate from the last observed update in each system. When the external supplier feed is stale, the item should ask for evidence rather than accuse a supplier of missing the work. Compare completed, cancelled and corrected records, and agree how long each source normally takes to reflect a real-world change before setting the review threshold. - **6. What happens when two stores share the customer?** Resolve the customer and vehicle relationship within the dealer-controlled environment, then assign the commitment to the store that owns fulfillment. A shared customer record does not automatically establish which location can contact the person or pay a supplier. If delivery responsibility or identity is uncertain, hold the action for the group operations controller to resolve. - **7. Can this work alongside CDK’s newer intelligence tools?** Yes, the evaluation should begin by understanding the installed CDK portfolio. The current Intelligence Suite describes dashboards, predictive analysis and CDP Insights. Those native capabilities can supply context or already answer the question. HiveSilo’s proposed contribution is evaluated against the remaining external fulfillment boundary, with the precise Drive, DXP and licensed-product configuration documented. [[P002-S02]](https://hivesilo.com/integrations/cdk-drive#source-P002-S02) - **8. What should we bring to a first conversation?** Bring one type of customer promise, the department responsible, the system that records the sale and the system that confirms the work. An anonymized process description and a sample of field names are enough to start. Agree how you would measure unresolved commitments and time to resolution before discussing a broader rollout or any customer-record access. **Sources, scope & verification** - [CDK Drive overview [P002-S01]](https://www2.cdkglobal.com/digital-ad-2022) Drive identity and reporting; older page explicitly treated as limited. Reviewed 2026-10-25 - [CDK Intelligence Suite [P002-S02]](https://www.cdkglobal.com/cdk-intelligence-suite?x=ooo) Current portfolio native reporting and AI strategy baseline, not all included in Drive. Reviewed 2026-10-25 - [CDK Global F&I APIs [P002-S03]](https://www2.cdkglobal.com/api-solutions-FI) Named FI Sales and History Setup APIs and function families. Reviewed 2026-10-25 - [Migrating to Fortellis [P002-S04]](https://community.fortellis.io/community/blog/migrating-fortellis) Published transition from PIPs; direct retrieval returned 502. Reviewed 2026-10-25 - [AI at CDK [P002-S05]](https://www.cdkglobal.com/ai-at-cdk) Portfolio AI context; entitlement in Drive not established. Reviewed 2026-10-25 - [HiveSilo: industry coverage [HS0]](https://hivesilo.com) First-party description of buyer intelligence across 12 luxury niches. Reviewed 2026-10-25 - [HiveSilo: platform [HS1]](https://hivesilo.com/platform) Published intent, sales-prioritization and traffic-quality capabilities. Reviewed 2026-10-25 - [HiveSilo: integration scope [HS2]](https://hivesilo.com/integrations) Named destinations, scoped activation and customer-controlled dispatch. Reviewed 2026-10-25 - [HiveSilo: security architecture [HS3]](https://hivesilo.com/security-architecture) Documented confidential processing, BYOK and customer control. Reviewed 2026-10-25 - [HiveSilo: data handling [HS4]](https://hivesilo.com/data-handling) Customer identity custody, pseudonymous-data boundaries and separate account records. Reviewed 2026-10-25 - [HiveSilo: published outcomes [HS5]](https://hivesilo.com/case-studies) Existing first-party outcomes material, with client-reported and illustrative descriptions. Reviewed 2026-10-25 - [HiveSilo: AI agentic governance [HS6]](https://hivesilo.com/ai-agentic-governance) Published pre-action policy checks, default denial, human checkpoints, scoped stop controls and governance receipts. Reviewed 2026-10-25 - [HiveSilo: AI implementation layer [HS7]](https://hivesilo.com/ai-implementation-layer) Published combined implementation model for intelligence, confidential processing and AI governance. Reviewed 2026-10-25 - [HiveSilo: bot-detection results and buyer-score specimen [HS8]](https://hivesilo.com/) The homepage presents 99.99% bot detection as observed client results, 99.999999994% as a goal, and a 3,790-of-5,000 UHNW buyer-score specimen. Reviewed 2026-10-25 - [HiveSilo: owned-data revenue result briefing [HS9]](https://hivesilo.com/contact?hs_source=cdk-drive--evidence--contact#contact) HiveSilo supplied a 5–21% client revenue increase range for existing-data workflows on 25 October 2026. Reviewed 2026-10-25 Vendor sources describe their own product. The workflows on this page describe a proposed HiveSilo application, scoped to customer permissions, contracts and the selected product edition. HiveSilo’s reported outcomes retain their original measurement context; the illustrative score and future bot-detection goal are identified in the outcomes section. Independent HiveSilo use-case page. CDK Drive is identified to explain the workflow; no endorsement, certification or partnership is implied. Your next move starts with a conversation. [Contact HiveSilo](https://hivesilo.com/contact?hs_source=cdk-drive--closing--contact#contact)